Frequently asked questions

What is Buyer Protection ?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by us.
  • The item you received was not as described.
  • We offer you full refund if you don’t receive your order within the delivery time promised by us.

CustoArtGallery want you to shop with confidence.That's why we provide guarantees that ensure you'll receive your item on time and as describe.

Full Refund if you don't receive your order.

Full or Partial Refund if the item is not as described.

please contact us directly for any issue.

PayPal's Buyer Protection

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, PayPal's Buyer Protection may reimburse you for the full amount of the item plus postage. Buyer Protection may cover your eligible online purchases, on CustomArtGallery website, when you use PayPal. It also covers you when you make a payment on PayPal's website. Conditions apply.

Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Shipping to the United States is free
Shipping to worldwide and the rate is displayed and calculated during checkout

The time frame for order delivery is divided into two parts:

  • Processing time: All products require 1 - 3 business days to print and manufacture before shipping.
  • Shipping time USA customers: 95% of our orders are shipped within 5 business days.3-5 business days via USPS 3-8 business days via FedEx Smart-Post
  • Shipping time INTERNATIONAL customers: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 10–20 business days. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
How the painting will be shipping to me ?

We ship worldwide by EMS, DHL,UPS, FedEx, E-Packet.

Can I get a discount for a bulk purchase?

If you plan to purchase 10 or more prints at the same order time, please contact us by filling out the form on following page: https://www.customartgallery.com/contact-us/